Policies and Procedures Find here the complete list of our policies and procedures. Please click the following links to download our policies and procedures (PDF format). Policy for Application and Enrolment Process for International Students–VET Qualifications Policy for Fees, Charges and Refunds Policy for Complaints and Appeals Policy for Course Credit Policy for Assessments Policy for Assessing Student Transfer Requests Policy for Deferring, Suspending or Cancelling a Student’s Enrolment Policy for Course Progress and Intervention – VET courses Policy for Course Progress and Intervention – ELICOS courses Policy for Student Services, Policy and Procedure National Code of Practice for Providers of Education and Training to Overseas Students 2020